Frequently Asked Questions
Q1 Is the villa available?
The online calendar shows current availability.
Q2 Can you give a discount?
Our accommodation is priced to be great value. Best rates are available when you book direct. Contact reservations via email@example.com or book via our web site for current best rates.
Q3 Are there any other fees or charges?
Nightly rates are subject to a 15% government tax service charge and are included in final quotes. The 15% tax and service charge is included in rates shown on the online booking calendar. There are no additional fees or charges, unless you request additional services such as extra bed or cots etc.
Q4 Does your rate include a car and driver?
The rate does not include a car and driver as we want to keep our nightly rates as affordable as possible and not everyone wants this service. It is possible to book a package that includes a car or van & driver or motorbike hire. Our reservation staff are on standby to help you book what ever transportation you need. Previous guests have hired a car or minivan for group excursions, and taxis for short trips. About $3-$5 will get you to all of the beaches, restaurants and shops in the area including Kuta, Legian, Seminyak, Petitenget & Canggu. Whatever you need our reservation staff are there to help you find the best rate and arrange the booking.
Q5 Does the rate include airport transfers?
The rate includes one airport transfer on arrival* irrespective of the number of people arriving at the same time. If you require any additional transfers, we can arrange for a car and driver to be at the airport for an additional charge of Rp 250,000 (similar to airport taxis).
*Minimum stay applies
Q6 Is Bali Akasa Villa suitable for a large group?
Bali Akasa Villa can comfortably sleep up to 16 guests in 7 bedrooms with 7 en suites. The main villa has 4 bedrooms, each with a king bed (180×200), the bungalow can be set up with either 2 single beds (90×200) or 1 king bed (180×200) and Bali AkasaDua Villa has 1 four poster king sized bed upstairs, plus a 1 king sized bed downstairs.
Two extra beds are also available, which can be set up in any of the bedrooms. Charges apply for extra beds.
One large baby cot is available free of charge for bookings of 7 nights or more.
Q7 How do I pay for the accommodation?
A 50% deposit is required to confirm all bookings, with the balance paid in cash on arrival. Payments can be made via bank transfer or credit card. Bank charges are the responsibility of the guest. Payments made by credit card attract a 4% surcharge. Credit card details can be held as surety until your electronic bank transfer has been processed.
There is a no-refund policy and the full amount would be deducted. However, if a substitute booking is taken, a partial refund may be provided at the discretion of the management.
We recommend travel insurance, which will cover any losses in the unfortunate event of needing to cancel a booking. This is standard practice for villas. There are many affordable options for travel insurance, including 1Cover Travel Insurance. But there is no way a villa can insure against such a loss.
Q9 Can you provide in-villa spa treatments?
Massage & Spa Therapists are available for a range of in-villa spa treatments, including; Balinese Massage or Hot Stone Massage as well as manicures, pedicures and facials. The villa is equipped with a massage table and we endeavor to provide the best service at exceptional rates.
Q10 Is there air-con and WiFi?
Yes. Both Villas include modern conveniences to give you a luxurious and relaxing holiday in a beautiful tropical setting. Every bedroom is equipped with air-conditioner and safety box and there is free WiFi throughout the buildings and grounds.
Q11 Can you install a pool fence?
Yes we can install a pool fence. A reputable temporary pool fence company can instal one with a couple of days notice, (extra charges apply). We prepare this for you before you arrive or you can contact the pool fence company directly.
We recommend supervision of children at all times. In the past we have offered to close off an area of the verandah to contain small children however previous guests have never taken up this option, preferring to hire a baby-sitter. We also recommend arm bands for children which set off an alarm if they fall in the water. Parents of toddlers have reported that the raised edge around the main pool (rather than an infinity edge) is helpful, as it slows down babies and toddlers from crawling or running straight into the pool. top
• Food and Drink
Q12 Does the rate include breakfast?
Yes. Staff are on stand-by to serve breakfast from 7am onwards, at any time that suits you. There are 4 choices for breakfast including Fruit and Nut Muesli from the East Bali Cashew company with Natural Yoghurt or Fresh Eggs any way you like, including the ever popular and delicious omelette. All breakfasts include Tropical Fruit Salad, Tea or Coffee, Fruit Juice and Country Loaf Bread from Bali Bunda.
Q13 Are there kitchen facilities?
Bali Akasa Villa has a fully equipped large kitchen with oven and microwave and large fridge. Bali AkasaDua Villa has a fully equipped kitchen with gas cooktop and large fridge. You are more than welcome to use the kitchen and our housekeepers will be there to help and clean up afterwards. Housekeepers are available from 7am to 11pm to make you cups of tea and coffee and prepare simple meals or order in from all the great restaurants in the area and help you in any way they can.
Hallo! Restaurants Delivery Service
Bali is famous for it’s food and you will find that nearly every restaurant is more than happy to deliver their delicious food to your door. Hallo! has compiled a list of some of the restaurants along with their menus into one booklet. A copy of Hallo! is available at the villa. It is worth a look as it will give you an idea of prices and what is available and a great option if you want to feed the teenagers and leave them at the villa while the adults go out!
Q14 Is there a minibar?
For your convenience, the fridge is stocked with beer and soft drinks which are available for purchase at supermarket prices.
Q15 Can we buy wine?
We keep a few bottles available for guests to purchase. Additional bottles may be ordered, (minimum order of 6 bottles). You can order a mixed case and the wine can be delivered within 24 hours. The range of wine available in Bali has greatly improved in recent times so it is worth checking out what is currently available.
Q16 What can I ask housekeeping to do? top
The housekeeping staff will cook breakfast for you and serve morning and afternoon tea or coffee on request. They will make your beds and clean all areas of the villa every day as well as prepare the bedrooms in the evening, sweep the garden and help you in any way they can. Housekeeping can also assist you in the preparation of a meal, please ask if you need assistance. If you wish to cook yourself, our staff can help with any aspect of the preparation, presentation and clean-up. There is a BBQ and our staff can help set it up and help you with the purchasing of fish, meat and vegetables etc. A cook is also available with one day notice. In fact our staff can prepare just about anything for you, provided we have been given enough notice.
Q17 What kind of food can the cook prepare for us?
The villa can provide a cook for general meal preparation with one day notice. The cook can prepare a range of Indonesian and Western meals. You just pay for the cost of the ingredients. To help, we have prepared a few menus to choose from which can be tailored to your needs. For specialist cooking services we can also organise a Chef to come and cater for a special event at reasonable rates. We recommend that you inform the Butler the day before if you are planning to take Lunch or Dinner in the villa so that they can manage staff schedules, purchasing ingredients and preparation of the menu. If you are unable to do this there may be a surcharge of 10% added to your bill to cover overtime expenses or extra staff. Or you may wish to assist the cook and learn about the preparation of Indonesian cuisine, including a shopping expedition to the markets.
Lunch – Family Food
May we suggest that you experience Indonesian “family food” at the villa as a cheap, easy and delicious lunch option.
Nasi Campur* is rice served with a variety of accompanying dishes and side dishes. Delicious and nourishing, a typical Nasi Campur set will be served on a banana leaf or wrapped up in brown paper (and traditionally eaten using your fingers) with a chicken dish, tofu/tempeh and a vegetable dish. These will be accompanied by a sambal for spice and crunchy krupuks. You can buy it on the side of the road or in small restaurants known as Warungs.Teh Jahe, or Ginger Tea is a typical accompanying drink, or perhaps you can enjoy a young coconut drink.
As the ingredients are bought fresh daily you will need to order the day before.
*the “c” is always pronounced as “ch” in Indonesian. Nasi means rice, and campur means mixed. Nasi Campur is rice served with a mix of dishes, and it is enak sekali (very delicious).top
Q18 How near is Bali Akasa Villa to shops, restaurants and night life?
Bali Akasa Villa and AkasaDua Villa are close enough to everything, but far enough away making it a quiet oasis. It is a short $3-$5 taxi ride to some of the best restaurants, shops, beaches and night life. It gives excellent accesses to all that South Bali has to offer, including; Seminyak, Legian, Petitenget, Batu Belig and Canggu, but is far enough away that you won’t hear any of the hustle and bustle at night. You will be amazed at how peaceful Bali Akasa Villa is, as you step into the lush tropical garden as you return from your day trips exploring the island. There are also a lot of new places popping up within walking distance, including delicious restaurants (Istanbul, MamaSan and Housewives on Fire to name 3) and shops full of curiosities along Jl Mertanadi, Jl Kerobokan and Sunset Road. Bali Akasa Villa is located just off Sunset Road giving easy access to all prime tourist destinations on the island including the airport, Kuta, Tanah Lot and Ubud. Taxis are plentiful and cheap, or staff can assist you with hiring motor bikes or a car and driver.
Q19 Is it safe in Bali?
Bali is attracting tourists in record numbers however, at times the Australian Government gives out warnings against travel to Indonesia. As well as this, bad news stories from Bali are sensationalised in the Australian media, and good news stories rarely see the light of day. Drink lots of water, be careful about what you eat, apply lots of common sense along with sunscreen and mosquito repellent, relax and enjoy Bali.
Q20 What is the weather like in Bali?
Bali is eight degrees south of the equator and has a typical tropical climate with Wet and Dry Seasons. Generally is it warm and there is very little change in the average temperatures across the year. When considering Bali weather and climate, the dry season from June to October is the best time of year to travel with clear skies and lovely warm temperatures. If however you come during the Wet Season which runs from November to March you are in for some warm wet fun. The coastal areas have high humidity during the Wet Season, and along with the slightly higher temperatures means that you will feel sticky and hot and will want to jump back into the pool. A short deluge in the morning can turn a road into a river. The water however goes as quickly as it arrives and is usually gone by the afternoon; a nuisance rather than a danger. Staying at this time of year you may find yourself wading ankle-deep through water to get to the taxi, and the beach may simply be out of the question as it becomes awash with debris brought down by the rivers. Raincoats and umbrellas are semi-useful, and you can expect to get wet if you go out, best to just linger longer at the coffee shop until the rain stops. After the downpour the skies can clear quickly, and it is “another beautiful day in paradise”. The end of the wet season is marked by the Nyepi celebration where monsters parade the streets, which is worth seeing at least once in a life time. The date varies for this, but usually mid to the end of March.
Surfers have 2 seasons to consider. During the middle of the dry season (July to September) the west coast of Bali is favourable for surfing. While in the wet months from November to March the wind turns around and the west side of the island now has the better off-shore breaks.
The month of July can be windy and is perfect conditions for locals to fly their large kites, and the skies hum from the strings. You can attend kite festivals and join the local celebrations. The pleasant winds bring relief from the heat. Some parts of Bali will be very dry, and the lush greenery seems to have vanished as if never to return. However the ricefields always bring that emerald hue to the landscape, and our gardens are always lush and feature a surprising array of flowers.
Q21 What can we do in Bali?
We highly recommend that you arrive with at least a few ideas about what you would like to do whilst on holiday in Bali. There is so much to see and do, and there really is something for everyone. Google is friend, all of the information is now available over the internet with rates and reviews galor. A part of the fun is the planning your holiday right? To give you a start, below are just a few of the things we enjoy about Bali. top
Bali Adventure Tours
The Elephant Safari Park is one of our favourite places to visit in Bali and their white water rafting is great fun.
Bali Bird Park
The Bali Bird Park is a great day out for everyone, the Bird Park is also a beautiful garden and has a restaurant and you can also see the KOMODO Dragon. Right next door is the Bali Reptile Park also worth a visit as you do get to walk amongst the reptiles (the friendly ones).
Bali Safari & Marine Park
The Bali Safari & Marine Park is another full day of activities. Don’t forget your bathers as beside the restaurant there is also the Fun Zone and Waterpark. A great place for the kids to use up the last of their energy and for adults to cool down and relax after enjoying the Safari Journey.
Bali Treetop Adventure Park
The Bali Treetop Adventure Park is a great day out. Located within the Bedugul Botanical Garden it is a great opportunity to experience the cooler climate of Bedugual. While there you can also explore the Bedugul Market (don’t miss out on their delicious strawberries when in season) and the Bedugul Ulun Danu Temple picturesquely set beside Lake Bratan.
Desa Seni is a village resort which you are welcome to visit, enjoy their organic food at their restaurant and cool down by their pool. There are regular Yoga lessons and retreats, so check out their schedule.
Rimba Reptil Park
The Rimba Reptil Park is bigger than it looks and when I visited with my son and Aunt, we were very pleasantly surprised at how much fun and how interesting it was. The rest of the group had decided to relax at the Bird Park restaurant while we took a quick look. Boy did they miss out. I think it has something to do with the warm climate, as I have never seen reptiles as active as these ones and with more than 181 specimens, what was meant to be a quick look turned up to be much longer.
If you come with kids then it will be unlikely that you won’t be leaving until you have spent a day at Waterbom Bali . Don’t worry, you’ll enjoy it too. The lazy river is good start for everyone, the landscaped gardens are lovely and give opportunities to sit on a sun lounge in the sun or shade. There are good options at the food hall and you can even duck out across the road for a little bit of last minute shopping at the Discovery Mall while the rest of the family have fun.
LIVE MUSIC and DANCE
Restaurant and boutique shops set around a courtyard where you can enjoy Balinese Dance while dining at Made’s Warung.
Echo Beach House
Watch surf dude’s cutting it up while you chow down on a seafood BBQ and enjoy live music at the Beach House.
Tanah Lot Temple
Tanah Lot is a rock formation off the Indonesian island of Bali. It is home of a pilgrimage temple, the Pura Tanah Lot (literally “Tanah Lot temple”) and a popular tourist and cultural icon for photography and general exoticism. Beautiful at sunset, you can also see the famous Balinese Kecak Dance which is performed every evening.
Useful information about BALI
History and Facts about Bali
Useful information about Bali compiled by Wikipedia.
Bali Day Trips
Day Trips and things to do in Bali, thanks to tripadvisor.
Q22 Should I tip staff?
By all means tip staff if you wish to. Tipping is not expected or required but very much appreciated. Rather than tipping individual staff, we prefer being able to share tips equally between all staff (including those that you may not see, such as our maintenance guy who works hard behind the scenes) so we have provided a Tip Box for this purpose. We do provide bonuses to staff, and welcome your feedback as a guide to this. top