Frequently Asked Questions

• Reservations and Bookings

• Facilities

• Food and Drink

• Location

• Staff
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• Reservations and Bookings

Q1 What room is available and what does it include?
The online calendar shows availability for all rooms.

Q2 Can you give us a discount?
Bali Ginger Suites is priced to be great value. Book direct via our web site for best rates and current specials. Discounts are available for long term bookings.

Q3 Are there any other fees or charges?
Room rates are subject to a 10% Government Tax and 5% Service charge and are included in final quotes. There are no additional fees or charges, unless you request additional services.

Q4 Is Bali Ginger Suites suitable for a large group?
Bali Ginger Suites has a total of 10 bedrooms and 2 swimming pools, making it ideal accommodation for a group of up to 20 people, of course you can choose any combination of rooms as required. For example, by selecting all of the Poolside Suites you can enjoy 5 bedrooms all set around the one stunning pool.

Q5 Does the rate include airport transfers?
The rate does not include airport transfers, unless there is a special offer. We can arrange a car and driver to meet you at the airport for a charge of Rp 250,000 ($25) which is similar to airport taxis with the added bonus that our driver will get you to your destination in the best time possible as he knows exactly where we are.

Q6 Are Bali Ginger Suites and Shikumen Villa the same thing?
Bali Ginger Suites and Shikumen Villa are located next door to each other, and are under the same management and share the same reception desk, driveway and parking area. Stylistically they are very different, with the Shikumen built utilizing antique timber houses and includes a private pool whilst Bali Ginger Suites are modern and share the lovely 14m Ginger swimming pool in quiet courtyard.

Q7 How can I pay for the accommodation?
A 50% deposit is required to confirm all bookings, with the balance paid in cash on arrival. Payments can be made via credit card or funds transfer. Bank charges are the responsibility of the guest. Payments made by credit card attract a 3% surcharge. Credit card details can be held as surety until your transfer has been processed.

Q8 What happens if I cancel my booking?
We are unable to offer a refund on cancellations or no shows. However, if a substitute booking is taken, a full or partial refund may be provided at the discretion of the management. We recommend travel insurance to cover any losses for cancelled holiday plans. There are many affordable options for travel insurance including 1Cover Travel Insurance. top
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• Facilities

Q9 Is there a swimming pool?
Bali Ginger Suites has a beautiful 14 metre swimming pool which is set in a stunning walled courtyard with tropical garden and mature palm trees. Large sun lounges look over the pool. A feature of the courtyard is the hand-crafted glass triptych which is backlit at night to stunning effect. Shikumen Villa has a private pool.

Q10 Can you provide spa treatments?
Our staff are able to organise a range of spa treatments for you in your room, including Balinese Massage, Hot Stone Massage as well as manicures, pedicures and facials. The Ginger Suites are equipped with a portable massage table which can be set up in your room. For security purposes we only allow approved businesses to supply spa services to the Bali Ginger Suites.

Q11 Is there air-con and WiFi?
Bali Ginger Suites have been designed to include modern conveniences for a relaxed tropical holiday. Every bedroom is equipped with air-conditioner, local and international direct dial telephone system (charges apply) intercom and cable TV. We also provide free WiFi, the signal is strongest in the public areas. We have had the best ICT guy set up the best wireless interface available, but there isn’t anything we do about Bali’s internet speed which can be slow at times.

Q12 Can I arrive late at night, and is there car parking available?
Staff are available for check-in at any time, day or night. Reception desk is open from 7am to 11pm and our staff are happy to help you with any questions or information you may need such as booking restaurants and tours. Limited parking is available. top
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• Food and Drink

Q13 Does the rate include breakfast?
The room rate includes breakfast if you book 3 nights or more. There is also free tea, coffee, milk and sugar in your room as well as unlimited mineral water.

Q14 Are there kitchen facilities?
The 2 Bedroom Poolside Suite and Shikumen Villa have fully equipped kitchens and large fridge. The 1 bedroom Suites are equipped with fridge, kettle, toaster and free filtered drinking water, tea and coffee as well as all of the cutlery, crockery and basic kitchen equipment you would need to make a light breakfast or snack. If you want to eat in, there are a wide range of restaurants which have a delivery service. Hello Bali! lists some of these restaurants with their menus and The Beat magazine has contact details for all of the restaurants in the area.

Q15 Is there a minibar?
Each suite is supplied with a refrigerator and is stocked with a selection of drinks which are supplied at supermarket prices. You are also welcome to bring in your own food and drinks.

Q16 Is there a cook?
Additional services such as a cook or babysitter can be provided at extra charge in the Shikumen Villa or 2 bedroom Poolside Suite, booking is essential. top
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• Location

Q17 How near is the villa to shops, restaurants and nightlife?
Bali Ginger Suites is right in the heart of Seminyak, but is tucked away off the main streets and surrounded by a great range of shops, restaurants and entertainment in every direction. Many are within walking distance or a short $2 taxi ride. There are delicious restaurants for all budgets and all tastes; live music venues playing Jazz and Blues, Elvis cover bands and even a few drag queen shows (very popular for hens nights). There are sports bars, nightclubs, supermarkets, spas, salons and boutiques. It is also a short 500 meter walk to the beach, which has great cafes for enjoying a beer and sea food while the sun sets. Taxis are plentiful and cheap, and allow our guests to venture further afield such as east to Legian and Kuta or west to Petitenget for Potato Head and the growing number of great restaurants in that direction or north to Kerobokan where many new restaurants and shops are opening.

Q18 Is it quiet at Bali Ginger Suites?
The precinct is definitely “inner city”, and is vibrant after dark. You will hear music from the clubs at night. Knowing this, we have designed the property to minimise noise using materials selected for their sound insulation properties and give our guests a restful nights sleep. We also do not permit guests to disturb other guests after 9pm.

Q19 Is it safe in Bali?
Bali is attracting tourists in record numbers however, at times the Australian Government gives out warnings against travel to Indonesia. As well as this, Bad news stories from Bali are sensationalised in the Australian media, and good news stories rarely see the light of day. Drink lots of water, be careful about what you eat, apply lots of common sense along with sunscreen and mosquito repellent, relax and enjoy Bali.

Q20 What is the weather like in Bali?
Bali is eight degrees south of the equator and has a typical tropical climate with Wet and Dry Seasons. Generally is it warm and there is very little change in the average temperatures across the year. When considering Bali weather and climate, the dry season from June to October is the best time of year to travel with clear skies and lovely warm temperatures. If however you come during the Wet Season which runs from November to March you are in for some warm wet fun. The coastal areas have high humidity during the Wet Season, and along with the slightly higher temperatures means that you will feel sticky and hot and will want to jump back into the pool. A short deluge in the morning can turn a road into a river. The water however goes as quickly as it arrives and is usually gone by the afternoon; a nuisance rather than a danger. Staying at this time of year you may find yourself wading ankle-deep through water to get to the taxi, and the beach may simply be out of the question as it becomes awash with debris brought down by the rivers. Raincoats and umbrellas are semi-useful, and you can expect to get wet if you go out, best to just linger longer at the coffee shop until the rain stops. After the downpour the skies can clear quickly, and it is “another beautiful day in paradise”. The end of the wet season is marked by the Nyepi celebration where monsters parade the streets, which is worth seeing at least once in a life time.

Surfers have 2 seasons to consider. During the middle of the dry season (July to September) the west coast of Bali is favourable for surfing. While in the wet months from November to March the wind turns around and the west side of the island now has the better off-shore breaks.

The month of July can be windy and is perfect conditions for locals to fly their large kites, and the skies hum from the strings. You can attend kite festivals and join the local celebrations. The pleasant winds bring relief from the heat. Some parts of Bali will be very dry, and the lush greenery seems to have vanished as if never to return. However the rice fields always bring that emerald hue to the landscape, and our gardens are always lush and feature a surprising array of flowers.

Q21 Is it safe at Bali Ginger Suites?
Bali Ginger Suites has 24 hour staffing and CCTV cameras monitoring the public areas. All bedrooms have safe deposit boxes. Outside visitors must register at Reception before being permitted to enter.

Q22 What can we do in Bali?
There is so much to see and do, with something for everyone. We highly recommend that you arrive with at least a few ideas about what you would like to do so that you get the kind of holiday you want, or you can just follow your nose. Most information about what to do and where to go can be found on the internet. Our staff are very happy to help you with information and booking tours etc. Below are just a few of the things we enjoy about Bali. top

Bali Adventure Tours
The Elephant Safari Park is one of our favourite places to visit in Bali and their white water rafting is great fun.

Bali Bird Park
The Bali Bird Park is a great day out for everyone, the Bird Park is also a beautiful garden and has a restaurant and you can also see the KOMODO Dragon. Right next door is the Bali Reptile Park also worth a visit as you do get to walk amongst the reptiles (the friendly ones).

Bali Safari & Marine Park
The Bali Safari & Marine Park is another full day of activities. Don’t forget your bathers as beside the restaurant there is also the Fun Zone and Waterpark. A great place for the kids to use up the last of their energy and for adults to cool down and relax after enjoying the Safari Journey.

Bali Treetop Adventure Park
The Bali Treetop Adventure Park is a great day out. Located within the Bedugul Botanical Garden it is a great opportunity to experience the cooler climate of Bedugual. While there you can also explore the Bedugul Market (don’t miss out on their delicious strawberries when in season) and the Bedugul Ulun Danu Temple picturesquely set beside Lake Bratan.

Desa Seni
Desa Seni is a village resort which you are welcome to visit, enjoy their organic food at their restaurant and cool down by their pool. There are regular Yoga lessons and retreats, so check out their schedule.

Rimba Reptil Park
The Rimba Reptil Park is bigger than it looks and when I visited with my son and Aunt, we were very pleasantly surprised at how much fun and how interesting it was. The rest of the group had decided to relax at the Bird Park restaurant while we took a quick look. Boy did they miss out. I think it has something to do with the warm climate, as I have never seen reptiles as active as these ones and with more than 181 specimens, what was meant to be a quick look turned up to be much longer.

Waterbom Bali
If you come with kids then it will be unlikely that you won’t be leaving until you have spent a day at Waterbom Bali . Don’t worry, you’ll enjoy it too. The lazy river is good start for everyone, the landscaped gardens are lovely and give opportunities to sit on a sun lounge in the sun or shade. There are good options at the food hall and you can even duck out across the road for a little bit of last minute shopping at the Discovery Mall while the rest of the family have fun.

LIVE MUSIC and DANCE

Mannekepis 
Jazz and Blues music Bistro style.

Made’s Warung 
Restaurant and boutique shops set around a courtyard where you can enjoy Balinese Dance while dining at Made’s Warung.

Echo Beach House 
Watch surf dude’s cutting it up while you chow down on a seafood BBQ and enjoy live music at the Beach House.

Useful information about BALI

History and Facts about Bali
Useful information about Bali compiled by Wikipedia.

Bali Day Trips
Day Trips and things to do in Bali, thanks to tripadvisor.

Things to do in Seminyak
Check out what trip advisor has to say about where to go and what to do in Seminyak. top

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• Staff

Q23 Should I tip staff?
By all means tip staff. It is not expected or required but very much appreciated. Tips are shared, unless guests request otherwise. We do provide bonuses to staff, and welcome your feedback as a guide to this. Our staff also love getting mentioned in a review. top